Ignivia Ltd | Empowering Business Change

Ealing Charities have gone Google !

Implementation of Google Cloud Solution for Community Voluntary Services within the Ealing borough

Objective

Ealing Council and Ealing CCG were partners to a bid to the department of communities and local government (DCLG), to invest in a range of preventative projects to support improved health and wellbeing. The Transformation Challenge Funding was used to support a number of value-added initiatives across health, social care and the voluntary sector. Ignivia was commissioned to support the capacity building of the Voluntary Sector through investing in local IT infrastructure to improve local partnership working and the delivery of key self-care objectives.

Current Infrastructure & Challenges

Most voluntary sector organisations were simply using Yahoo, Hotmail, and personal Gmail accounts which were neither secure nor practical for the organisation’s needs. CCG wanted to find a simple way of easily monitoring progress through the use of IT to establish consistency throughout the borough and improve service delivery by means of providing robust platform and equipment to CVS organisations across the borough.

Challenges included:

1) Outreach service delivery by volunteers who were struggling to work from out of the office to engage with the public and collect data digitally
2) Ability to work anywhere at any time with any device
3) Connectivity that linked sites together
4) Real-time collaboration for multiple users from any location
5) Unlimited storage
6) Secure and safe infrastructure

Implementation

After reviewing the current infrastructures of eight of the voluntary organisations assigned by Ealing CCG, Ignivia’s in-house Google Certified experts deployed G-suite for Non-profit organisations and Chromebooks. Along with this innovative cloud solution, Ignivia also provided face-to-face support through the completion of several training sessions in each of the eight chosen voluntary organisations. Once staff and volunteers were appropriately trained and able to use G-Suite with ease, move over date was arranged for the system to go live along with the migration of data and files to the cloud so anything could be accessed anywhere at any time.

Once these organisations were empowered with improved I.T infrastructure; equipped with the Cloud solution, Chromebooks, and Tablets were deployed as a resource pool to support outreach work and ‘to take technology’ to housebound patients, hard to reach groups, within the borough for volunteers to use.

As part of the solution TV screens were deployed to enable organisations to play self care video loops (also produced by Ignivia) created specifically for the community groups they support. Videos play animations in English, Polish, Somali, Punjabi, Hindi & Arabic raising awareness of the organisations target group through guiding them on where to get help. These video’s also looped to direct people to the HealthyEaling.com website which is an online self-care portal. The self care portal guides people towards the latest news and how to access health services in Ealing, how to change their GP, information about Mental health and Memory loss/Dementia etc.

Change Enablement

Many positives derived from this project including, the use of video-conferencing through Hangouts that allows all staff to be connected with all offices and home visits and can collaborate on G-Drive. All staff now are using Gmail and G-Drive on Tablets, mobile phones, allowing them to share and edit the same work.

Organisations were able to use the TV’s provided in order to deliver information to clients whilst waiting to be seen. This was executed through self-care video loops, created by Ignivia to support people through their long-term health conditions.

This new development of IT services is a one-time investment for an everlasting IT solution that can be easily adapted to organisations future needs. In turn, this has meant improved consistency and quality of care throughout the borough. Databases are now secure and all patient details are strictly confidential as G-Suite is HIPPA compliance and each individual can choose whom to share information with, compared to previously used shared drives that allow all staff to see any information uploaded.

Impact

As many voluntary organisations receive funding through grants and donations, all eight charities benefited with the help of G-Suite for Nonprofits and Chromebooks that increase their productivity.

Evaluation

The council and CCG have plans to follow up this project with an evaluation exercise in 2017/18, which Ignivia can support.

Ealing Centre for Independent Living

"We are a very small charity with limited funds, we were very delighted when we were offered IT support from Ignivia funded by our local CCG to move on to G-Suite. Our staff and volunteers were not very computer savvy and the technical support and advice we've received from Ignivia has always been extremely helpful. It has enabled us to overcome any difficulties we've faced with ease and understanding. I feel confident calling him, as I know he'll go the extra mile to make sure I get the best solution. The support we have received from Ignivia has enabled us to make a smooth transition from standalone computer server to G-Suite."
Ignivia
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2019-04-24T10:48:39+00:00
"We are a very small charity with limited funds, we were very delighted when we were offered IT support from Ignivia funded by our local CCG to move on to G-Suite. Our staff and volunteers were not very computer savvy and the technical support and advice we've received from Ignivia has always been extremely helpful. It has enabled us to overcome any difficulties we've faced with ease and understanding. I feel confident calling him, as I know he'll go the extra mile to make sure I get the best solution. The support we have received from Ignivia has enabled us to make a smooth transition from standalone computer server to G-Suite."
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